Get in Touch

Support and Service Level Agreements

Standard response times and contact channels for registered manufacturing facilities under the Canadian Environmental Protection Act.

Email Support

info@tadpoletees.com — Response within 4 business hours during operational days.

Phone Support

(310) 536-3368 x923 — Available Monday to Friday, 08:00–17:00 EST. Average hold time under 3 minutes.

Audit Documentation Review

Submitted ISO 9001 and ISO 14001 audit records are reviewed within 2 business days. Expedited review available for CEPA reporting deadlines.

Frequently Asked Questions

Refer to our FAQ page for standard procedures on nonconformity classification, corrective action timelines, and regulatory submission formatting.

Schedule an Audit Slot

Select a preferred day and period for your ISO 9001 or ISO 14001 on-site review. Our registrar will confirm the appointment within two business days.

Audit Methodology Inquiries

Submit a structured request for ISO 9001 or ISO 14001 audit methodology documentation applicable to manufacturing sectors under the Canadian Environmental Protection Act. Responses are provided within two business days.

Request ISO 9001 Audit Framework Submit a formal request for the internal audit cycle plan, process verification checklists, and corrective action tracking templates aligned with CEPA compliance obligations. Request ISO 14001 Integration Guidance Request documentation on mapping environmental aspect registers, legal update procedures, and management review outputs to CEPA annual reporting templates. Request Cross‑Standard Nonconformity Protocol Submit a request for the unified corrective action framework that addresses root causes across both ISO 9001 and ISO 14001 management systems in dual‑certified facilities.

Contact the Registrar

Direct line for compliance inquiries and audit scheduling under CEPA.

Phone (310) 536-3368 x923 Email info@tadpoletees.com

674 Senger Loop Suite 658

Monday–Friday, 08:00–17:00 EST

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